FAQs

FAQs

In 2019, the NCB Group embarked on a journey to become a world-class Caribbean financial ecosystem characterised by inspired people and culture, delighted customers, strong performance and being digital to the core.  The transfer of NCBIC’s insurance business to GLL takes the Group one step closer to achieving that goal.  This allows NCB Group to be a stronger group as it will be able to leverage economies of scale across these two high-performing subsidiaries to make it more convenient and beneficial to all our stakeholders but especially our customers.
 

No.  The company now operates under a new name - NCB Insurance Agency & Fund Managers Limited.

In October 2020, NCBIC transitioned to its new business as a corporate insurance agent under a new company name - NCB Insurance Agency & Fund Managers Limited (“NCBIA”) – when it transferred its insurance and annuities business to affiliated company GLL.  NCBIA continues to offer world class pension fund administration and investment management services for retirement schemes and superannuation funds.  As an insurance agent, NCBIA exclusively sells the life insurance products of GLL, which includes the products that were originally owned and sold by NCBIC, such as Omni, Omni Educator, ProCare and ProVision.

October 1, 2020.

  1. NCBIC changed its name to NCBIA and acquired a Corporate Agent license under the Insurance Act, which allows it to distribute GLL’s life insurance and annuities products.
  2. It is important to note that the transfer of NCBIC’s insurance business to GLL did not affect its pensions and investment management business, which it continues to operate under its new name, NCBIA.

While GLL is now the insurer providing the benefits under the insurance policies, NCBIA will assist in facilitating and routing service requests to GLL for all insurance needs.

Your policies and plans have not become void but GLL is now the insurance company that provides the benefits and is responsible for making all policy changes. All communication regarding existing policies will come from GLL.  NCBIA will assist with policy requests and can be contacted at [email protected].

Yes.

No. You will not have to create a new salary deduction for an existing policy.  However, if you buy a new insurance policy for a GLL insurance product then we will have to have a new standing order created for the benefit of GLL.

GLL has a number of convenient avenues to pay your insurance premium. These include:

    1. pre-authorised payments (which can be set up by completing a form at your nearest National Commercial Bank Jamaica Limited branch)
    2. payments by credit card
    3. direct transfer
    4. bill payment
    5. subscription on credit card

Guardian Life has a variety of payment options:

  1. pre-authorised payments (which can be set up by completing a form at your nearest National Commercial Bank Jamaica Limited branch)
  2. payments by credit card
  3. direct transfer
  4. bill payment
  5. subscription on credit card

Your advisor will remain the same unless communicated otherwise to you.

NCBIA, in its capacity as agent for GLL, will continue to maintain our relationship with our customers to ensure that you continue to enjoy the same high level of quality service that they have come to expect from NCBIC.

NCBIA Products:
Pensions:

Individual 
  • SMART Retirement Plan (an approved retirement scheme)
Group
  • Employee Care Pensions (Employer-Sponsored Superannuation Funds)
    • Investment Management Services
    • Pension Administration
Guardian Products sold by NCBIA

Individual 
  • Annuities
  • Individual Life
  • Creditor Life
Group
  • Creditor Life
  • Group Health
  • Group Life
Insurance Agent
As an insurance agent, NCBIA exclusively sells the life insurance products of GLL, which includes the products that were originally owned by NCBIC.
 

All life insurance products that were sold by NCBIC right before it transferred its business to GLL (including Group Life, Creditor Life, and Annuities) are now owned by GLL and sold directly by GLL or through its agents, including NCBIA. NCBIA continues to provide its pension fund administration and investment management services for retirement schemes and superannuation funds directly to customers.

If you have any questions regarding your existing annuity contract or any pending matters in relation thereto you may contact GLL at - [email protected] and 876-927-4105 ext. 2470.

Please see below a list of advisors ready to assist you with your insurance and pension needs:

Insurance Needs:
 

Names Branch Extension Cellular Number
Lexine Green Cross Roads 65579 878-4809
Stephanie Channer-Thompson Duke Street 61049 878-3077
Samantha Harris Duke Street 61036 552-9939
Karen Jackson 1-7 Knutsford Blvd 65043 878-3068
Tirannah Graham Fairview 66030 550-5054
Tamara Dacres Fairview 66033 551-1406
Roger Davis HWT 68586 552-4640
Shantelle McCarthy HWT 68539 551-1422
Tanique Thompson-Smith Mandeville 65724 367-4425
Fabian Thompson Mandeville 65737 551-1755
Vannessa Crooks MATCO 63341 551-1425
Chadia Daley May Pen 65957 453-6799
Mario Folkes Ocho Rios 66321 551-1858
Oshane Black Portmore 65405 551-2923
Xavier Beckford Santa Cruz 66419 552-4777
Octavia Jackson SAV 66526 878-3071
Oshane Gordon St. Ann's Bay 63634 552-4778
Tashana Bonnick St. JAGO 67409 447-7874
Kiola Davidson UWI 67519 447-9541
Kandice Green Constant Spring 65808 391-1829
Ronique Reynolds Relief - CSO   374-8208
Andrew Rose Relief - CSO   881-7041


For Group Health, Life and Company Pensions- Business Development Officers:
 
Names Email Cellular Number
Vanessa Campbell-Garriques [email protected]com (876) 354-8563
Alvin Campbell [email protected] (876) 564-5931
 
Kirk Palmer  [email protected] (876) 564-8481 


For Lease financing requests:
 
Names Email Cellular Number
Nadine Walker  [email protected] (876) 553-0925